Contact Us & FAQ

Reach out any day any time regarding questions, comments, or even pin concepts you'd like to see come alive! We'll be sure to get back to you as soon as possible & thanks for any feedback! Sign up for our newsletter or keep an eye on the site for new releases & special offer!
 
Email:
help@mythicalmerch.net
Phone: 
(937) 756-2758 
Mailing Address:
Mythical Merch
7340 Portage St
Solon, OH 44139
         
 

FAQ

We typically ship in 1-3 business days (Mon-Fri). You will receive your order in 3-12 business days (Mon-Fri). We appreciate your patience and urge you to contact us if your concerned regarding arrival times!

Absolutely! Mythical merch ships worldwide with exact rates & options available during checkout!

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s). We've been shipping internationally for over 8 years & these issues typically dont arise!

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way! 

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. Most of our products are limited edition but new versions may be produced! If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.

For automatic updates on any restocked item please sign up for email alerts on the item page!

We're happy to help you locate any item within our shop or confirm future availability of sold-out items! Try exploring using the search feature available on the top of any page or main drop-down menu.

Absolutely! Wholesale pricing & codes to build your own custom mixed packs are available via this link. Custom mixed packs ranging from 5 - 100+ pins are available!We also offer a selection of pre-made 5 & 10 packs available Here.

We have 10+ years experience making custom pins for retailers & commercial clients as well as local artists!

Explore our custom pin order form to see all the options available!

Custom Pin Order Form

All policy information can be located on the links below! We guarentee returns for 30 days & cover all orders lost during shipment!

Shipping Policy

Refund Policy

Privacy Policy

Although our shipping carriers work independently to deliver your package, we’ll figure this out together! We're happy to make sure all orders arrive safely!

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours or an additional day or two!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.  

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason whatsoever, please contact us at help@mythicalmerch.net to initiate a return or exchange within 30 days of delivery.  

If your item doesn't fit or you have ordered the wrong one, you will be able to exchange it within 30 days of delivery. 

To be eligible, items must be unworn, undamaged, unmarked, and in their original packaging. 

Please contact us here or at help@mythicalmerch.net to initiate a return or exchange within 30 days of delivery.  

To view order status at any time simpy click the customer profile page link located left on the top bar.

You can also follow this link to view all order history

My Account

Contact us

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.